Your school shares the term's fee breakdown directly, or a link where you can check the balance yourself. If you're unsure how your school shares this, ask your accounts office.
Pay your school the way you normally would — bank transfer or cash at the accounts office — and it's logged on FeesPay right away. See our How To Pay page for the full picture.
Payments are usually logged the same day. If it's been a while, contact your accounts office with your proof of payment so they can confirm and update your ledger.
Yes — a digital receipt is generated the moment your payment is logged. Your school can share this with you directly.
Yes. Promoting a class to a new academic year never erases previous records — every past term stays exactly as it was, for your school to retrieve at any time.
For schools & bursars
Setting up classes, fees & staff
From your dashboard, add your classes and arms once, then set the fee types and amounts for the term — every student in that class inherits the correct amount automatically.
FeesPay supports role-based staff accounts. You can grant an accountant access to record payments without exposing school-wide totals meant for the owner alone.
One screen moves a class up at the start of a new session while keeping every past term's records exactly as they were — nothing is overwritten or lost.
Yes — that's how payments are recorded today. Log the amount and it's instantly reflected on the student's ledger, no matter how the parent paid.
Gate Check lets gate staff verify a student's fee status in seconds using a unique gate code, without walking to the accounts office. It's available once your students have been added to the platform.
Payments & security
How your data and subscription are protected
Yes — every payment logged on FeesPay leaves a full audit trail, and access is role-based, so staff only ever see what they're meant to.
Subscription payments are processed through a licensed payment partner with encryption at every step, from checkout to confirmation.
If a payment doesn't complete, it's simply not recorded and your plan isn't charged. Try again, or pay by bank transfer instead from your dashboard's Subscription page.
It's on our roadmap. For now, parents pay their school directly and the accounts office logs it — we'll share more as new payment options roll out.
Account & billing
Plans, subscriptions & access
Per academic year, sized to your student numbers. See our Pricing page for the full breakdown.
Yes — upgrade at any time from your dashboard's Subscription page, effective immediately. Downgrades take effect from your next academic year.
Use the "Forgot password" link on the login page to reset it via your registered email. If you're still stuck, contact our support team.
Reach us by email or WhatsApp on our Contact Us page — we're happy to help.
Didn't find your answer?
Our team is on hand to help directly — by email or a quick WhatsApp message.